“When calling parents, I wasn’t calling because something was going wrong. I could say, ‘I wanted to reach out and introduce myself. I wanted to let you know about what’s happening here in the math lab. I’m seeing some amazing things happening with your kid. This is where I’m seeing them grow. I’m so proud of them.’
When I was at the Match School, Alan Safran, the school’s director and now the CEO at Saga Education, called this ‘relationship capital.’ If things get tough for the student and their family later in the year, you might have to draw on that relationship capital for support.”